(NEW 03/01/2024 ML# 3846)
QSP’s may receive referrals from HCBS Case Managers, DD Program Managers (DDPM), Community Support Coordinators (CSC) or QSP Navigators.
Aging Services Qualified Service Provider (QSP) Navigators connect Individual(s) QSP/Agencies with individuals eligible for Home and Community-Based Services (HCBS) and/or working with Community Service Coordinators (CSCs) through the following process:
The HCBS case managers and CSC send referrals for individuals requesting assistance locating a QSP to the QSP Navigator group email by completing and emailing an SFN 1268 to qspnavigator@nd.gov.
If the individual has a provider in mind or know one that will provide the services, the HCBS case manager and CSC a referral is not required to send to the QSP Navigator.
The QSP navigator will review the referral for completeness, paying particular attention to the “Start Date.”
The QSP Navigator will reach out to the individual/agency QSPs via the preferred method of communication.
If there is no response back from the QSP individual(s)/agency(ices) after 24 business hours, the QSP Navigator will initiate follow-up calls and email.
When a QSP individual(s)/agency has been located for HCBS or CSC the QSP Navigator will send a message back to the HCBS case manager and the QSP individual/agency (on the same email) with all the information:
QSP individual(s)/agency name and contact information.
What services the QSP individual(s)/agency can provide.
What days the QSP individual(s)/agency are available.
Along with attaching the SFN 1268 referral that was submitted by the HCBS case manager, so the QSP individual/agency has a copy.
The HCBS case manager and/or CSC must follow up with the QSP individual/agency to answer any additional questions they have regarding the SFN 1268 referral.
QSP’s Referral Acceptance
Accepting referrals – requires two confirmations that the QSP is ready and able to serve the individuals.
The QSP and individual’s meet and greet needs to happen before the final confirmation is given that the QSP accepts the referral.
If the service does not start within the timeframe agreed upon between the individual, QSP and case manager, or within 10 days of accepting the referral, the referral will be rescinded.
Exception: If there has been contact with the case manager, QSP and individual and it is mutually agreed upon that the implementation of the services will be delayed.
NOTE: If QSP shows a pattern of accepting referrals and not setting up care through the QSP Complaint Process, the QSP may be asked to submit proof that they are able to provide the care they have agreed to in the individuals Person Centered Plan Care Plan. (see QSP Complaints)